Assistant Office Clerk Job Description
Recovery Council
Competencies, Knowledge, and Qualifications:
Knowledge of multi-line digital telephone equipment. Engage clients and guests to create a welcoming, positive experience.
Confidentially collects client information and accurately documents into computer program.
Complies with agency policies and laws/regulations to protect client confidentiality.
Must be able to work a flexible schedule.
Ensures a smooth flow of clients, staff, visitors through the agency.
Assists with office clerical duties and filing.
Maintain the security of the building, clients, and staff.
Order office supplies and janitorial supplies.
Assist the Facilities Coordinator with schedule building maintenance with appropriate vendor.
Assist the Information Systems Coordinator with inventory of technology.
SKILLS / REQUIREMENTS:
Minimum requirement- must have a GED/diploma, typing 35 wpm, bilingual is preferred, but not required. Must be proficient in Microsoft office 365 software including Excel. Must have excellent references and be able to pass background check with no felonies.
Basic Customer Service and Clerical experience. Must be able to work hybrid from home or at one of the three offices. Must have reliable transportation.
Qualifications:
To perform this job successfully an individual must be able to perform each duty satisfactorily, have basic knowledge of office management procedures, and possess good telephone etiquette. The requirements listed below are representative of the knowledge, skill and/or ability required.
*Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
Education and/or Experience:
GED/High school degree
REQUIRED COMPETENCIES:
- Customer Service Experience
- Knowledge of multi-line digital telephone equipment
- Proficient knowledge of Microsoft Office 365
- Working knowledge of Microsoft Excel
- Type at least 35 WPM
- Must be able to work hybrid from home or the office
- To be flexible with work schedule is M-F 8am -7pm
Language, Skills & Reasoning Ability:
Must have good oral and written communication skills. Ability to respond to common inquiries or complaints from visitors, clients and staff.
Physical Demands:
While performing the duties of this job, the employee is frequently required to sit, stand and walk, use hands and fingers, handle or feel, and talk and hear. The employee occasionally must lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.
Work Environment:
The noise level in the work environmental is usually quiet to moderate.