FRONT DESK DAILY Duties

Morning Shift – Prior to Guests Arriving

Check all voicemails and return calls immediately, specifically any schedule changes for early in the day
Check online and mobile appointments that have been booked; verify and either confirm or call guest for required changes
Check the waitlist frequently to see if there is anyone you can squeeze into an open appointment
Check salon email & text messages
Check the client appointment confirmation screen for any responses to cancel
Review members appointments to ensure they have enough credits for the visit in MBO
Make a list of guests that do not have enough credits, so you can discuss with them upon their arrival.

Answer incoming calls.
- Reach out to new leads in LMS to convert to clients.
Complete & scan consultation forms for new clients. Send out “Thank You” cards.
Sweep and mop (or Swiffer) the floors throughout the shop and bathroom
Keep bathroom(s) clean and tidy; wipe down sink and countertop, pick up any trash off the floor, keep toilets clean, wipe up any spills, keep the paper towel, toilet paper and soap dispensers refilled.
Send new clients review link for feedback.
Restock and straighten out retail center
Check the guest ‘Appointment Confirmation’ screen and call all guests who have not been confirmed via text or email