Job Description
General Purpose
Contact businesses and individuals by telephone to promote Labor Finders’ Staffing Services, receive orders, gather information, or verify details.
Main Job Tasks, Duties and Responsibilities
- Contact businesses and individuals by telephone to promote services
- Solicit orders services over the telephone
- Explain services to potential customers
- Deliver scripted greeting and introduction to the customer
- Adjust scripted presentation & information to meet needs of specific businesses & individuals
- Provide pricing details
- Handle customer questions
- Obtain customer information including company name, address, phone and email – most important the name of decision maker
- Record customer details including reaction to the service offered
- Receive orders over the telephone
- Input order details into the computer system
- Record customer details and details of transaction
- Confirm orders placed with Office Manager and Branch Manager for proper scheduling & staffing
- Obtain contact details of potential customers from sources including telephone directories and purchased lists
- Schedule appointments for Branch Manager to meet prospective customers
- Conduct customer and marketing surveys
- Answer telephone calls from potential customers who are responding to reach out efforts
- Contact customers to follow up on initial interaction
Education and Experience
- Knowledge of sales and marketing principles and strategies
- Relevant work experience in sales, marketing, promotions, or telemarketing
- Product knowledge
- Proficiency in relevant computer applications
Key Business Development Skills and Competencies
- Communication skills
- Information gathering and management
- Persuasiveness
- Adaptability
- Initiative
- Tenacious
- Resilient
- Negotiation skills
- Stress tolerance
- High energy levels
- Self motivation